100% Tasmanian owned and operated family business supporting other local Tasmanian businesses.

Pellet Fires Tasmania was established in 2001 by Rob Douglas to introduce new Pellet Heating technology to Tasmania.  There was an opportunity for a specialist consultative business to provide total and comprehensive solutions based on customer heating needs.  Our showroom and head office in Moonah was opened in 2004.  The product range was expanded to include all types of technologies, (heat pumps, electric, wood, gas, pellet, solar etc.).  PFTAS Pty Ltd was incorporated in 2006 and continues to trade as Pellet Fires Tasmania.  Warehouse facilities were added in 2012 located next door to the showroom opposite Moonah Primary school. Ulverstone was opened in 2012 and Launceston in 2014.

We respect your privacy

Pellet Fires Tasmania respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

What personal information we may collect

We may collect the following types of personal information from you:

  • name
  • address
  • phone number
  • fax number
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us
  • email address

How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

Use of your personal information

We use your information to provide our service to you.  We also use it to improve our service and to notify you of opportunities that we think you might be interested in.  We do not provide your information to third parties, with the exception our business partners who assist us in the provision of our services to you.

Disclosure of your personal information overseas

We are likely to disclose your personal information to recipients in Australia only.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by contacting us – We may charge a reasonable administration fee for this access.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send details of your complaints. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

Website – When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

“Our customers are the most important part of our organisation. By listening to your needs we promise to provide specific solutions that will suit your lifestyle and budget. Our comprehensive range of quality Heating and Ventilation products offer you unparalleled choice. We promise to provide unbiased expert advice to assist you make the correct choice . Pellet Fires Tasmania is committed to supporting local business, choosing Australian made products when ever possible and increasing employment opportunities in Tasmania.”

If you engage Pellet Fires Tasmania (PFTAS) to install your heating or ventilation products for you, we may use a combination of our own staff or PFTAS trained professional installation contractors.  This ensures that your installation goes ahead with as little stress and hassle as possible. Our own Customer Service staff provide quality control, warranty and service work for all products sold.  Spare parts are provided, as is a wide range of accessory products to complement your installation.  (PFTAS does not install wood heaters but can provide a list of local independent installation contractors on request).